Working at Emard means joining a large family, a dedicated and dynamic team. We work hard, but we also have a lot of fun.

If you are passionate about sales, autonomous, want to excel and earn commissions, then this position is for you.

• The work schedule includes weekends and may include one evening per week.
• The schedule includes between 30 to 35 hours per week.
• Salary based on experience and sales commission.

What would your daily life look like?

• Provide customer service regarding Flooring; in-store, by phone and by email
• Assist customers in their interior design decision-making process
• Provide customer service with sustained attention to customers
• Aim for performance and accountability focused on achieving results
• Resolve customer issues
• Continuously improve your technical skills
• Be technically knowledgeable about all products in store, including new arrivals, and understand each price list
• Master all your work tools and follow their technological evolution
• Develop your versatility; work on varied tasks and help others
• Develop your autonomy; perform precise, complete, and right-first-time work
• Participate equally in all tasks to make the store as welcoming, friendly, and efficient as possible.

More specifically:

• Greet customers in store and answer phone calls and emails
• Be responsible for listening to customers and actively assisting them in their purchasing process
• Ensure that all customers are served adequately according to the company's values
• Diagnose their actual needs
• Select products suited to their needs
• Provide customers with the technical information they require
• Estimate the total cost of their purchases, including installation information
• Ensure excellent follow-up of your ongoing files and the choices of contractor customers
• Record all computer transactions including quotes, sales orders, invoices, payments, credits, cash receipts, and service calls
• Perform residential estimates for projects and based on plans and specifications
• Apply work instructions rigorously, meticulously, and accurately
• Take charge of the collection and entire coordination of resolving your customers' service calls
• Ensure the order and cleanliness of the store; actively participate in cleaning and tidying
• Showcase samples; facilitate sales through adequate merchandising
• Properly process sample loans and merchandise returns
• Apply all company rules, procedures, and policies and behave ethically at all times
• Support warehouse and/or office work such as filing and data entry when there is an overflow or when there is no logistics agent or a lack of office staff or low store traffic, depending on your skills
• Participate in the annual inventory count
• Perform all other related tasks and assist colleagues, as needed

We need you if:

• You have experience in sales and retail (minimum 1 year)
• You know the flooring industry (asset)
• You know the Surfagest software (asset)
• You have a good command of French (oral and written)
• You are fluent in English (oral and written)

The advantages of working with us

• A family and friendly atmosphere
• Competitive compensation based on experience
• Group RRSP program
• Group insurance plans (25 hours or more per week)
• A casual dress code
• Employee referral program
• Peer recognition (close-knit team, birthday celebrations, service anniversary celebrations, activities, etc.)
• Free on-site parking; near public transportation
• Closed during the summer construction holidays (2 weeks)
• We love what we do! (Important work atmosphere)

Apply today!

• To send us your resume 📫: rh@emardcp.com

The incumbent acts as a central point between clients, subcontractors, and internal teams to ensure a smooth, professional client experience that complies with our quality standards.

Do you have a keen eye for detail and a constant concern for a job well done? Do you like to plan and organize? Are you organized and proactive? Join our team to ensure the quality of our flooring projects!

Your day-to-day role

Quality aspect

• Perform visual inspections of flooring work on construction sites
• Identify defects, irregularities, and non-compliant work
• Document observations (photos, reports, inspection forms)
• Complete and maintain quality control reports
• Monitor the progress of construction sites and know their status
• Perform regular tours of construction sites
• Report problems and ensure corrective actions are followed up
• Collaborate with project managers and installers

Logistics and planning aspect

• Organize and confirm appointments for installation work
• Optimize schedules based on priorities, logistical constraints, and availabilities
• Maintain a professional relationship with the installation teams
• Assign mandates to installation teams according to their skills and availabilities
• Monitor the progress of work and resolve operational issues
• Know the flooring subcontractors to be able to assign them to the right projects
• Follow up on service calls

What we are looking for

• Experience in coordination, logistics, or dispatch
• Experience in the flooring, construction, or inspection field (significant asset)
• Possess a valid driver's license; CLASS 5
• Comfortable with technological tools (Office Suite, planning software, or CRM)
• Excellent organization and priority management
• Ability to manage several files/sites simultaneously
• Strong attention to detail and rigor
• Good analytical and problem-solving skills
• Excellent communication and customer service skills
• Autonomy and resourcefulness
• Comfortable with technological tools
• Good command of French and English

Working conditions

• Hybrid position (office + travel to construction sites)
• Frequent travel to construction sites
• Work in a construction environment

The advantages of working with us

• A family and friendly atmosphere
• Competitive compensation based on experience
• Group insurance paid 50% by the employer
• Employer contribution to the group RRSP
• Reimbursement for safety shoes
• A casual dress code; some clothing provided
• Employee referral program
• Peer recognition (close-knit team, birthday celebrations, service anniversary celebrations, activities, etc.)
• Free on-site parking; near public transportation
• Closed during the summer construction holidays (2 weeks)
• We love what we do! (Important work atmosphere)

Apply today

• To send us your resume 📫: rh@emardcp.com

You like to work very physically, you are resourceful and dynamic, then this position is made for you.

What would your daily life look like?

• Delivering different types of materials to our residential, commercial and new construction customers
• Load and unload the transport vehicle (manually or with mechanical assistance when available)
• Making deliveries at height
• Driving delivery vehicles
• Ensure cleanliness and compliance of trucks
• Working as a team
• Perform any other tasks related to the position

We need you if

• You are in good physical shape, you are ready to work on the move and you are able to lift heavy loads, approximately 50lbs, every day
• You have a valid driver's license; CLASS 5
• You like teamwork, you are switched on and you have a good sense of initiative.
• You are efficient in carrying out your tasks
• You are diligent and punctual
• You have a good command of French (oral and written)
• You are available Monday to Friday from 6:30 a.m. to 3:30 p.m. (working hours sometimes vary)

The benefits of working with us

• A family and friendly atmosphere
• Competitive compensation based on experience
• Reimbursement of safety shoes (after the probationary period)
• Casual dress code; some clothing provided
• Employee Referral Program
• Peer recognition (team bonding, anniversary celebrations, service years celebrations, activities, etc.)
• Free parking on site; close to public transport
• Closed during the summer construction holidays (2 weeks)
• We love what we do! (Great work atmosphere)

Salary

• Starting at $23 per hour

Apply today

• To send us 📫 your CV: rh@emardcp.com
• For a spontaneous application: fill out the form below 👇